Customer Service & Sales Representative -Aftermarket Powersports

Would you enjoy being part of a fast-growing, but well-established company with great benefits?  If you like customer service & sales, but also live for everything Powersports, you should  apply for our Customer Service & Sales position.
A Customer Service & Sales Representative (CSR) at Brent Industries is responsible for handling customer request of all levels, predominately within the Aftermarket Powersports Industry. They will be responsible for answering customer inquiries and/or resolving customer order issues by utilizing a thorough knowledge of company policies and products.
We challenge, motivate, and encourage all our employees to do their best and help our growing team reach new heights.
  • Full-Time Position, during business hours (8:00 am – 8:00 PM M-TR, 8:00 am – 6:00 pm F)
  • Available to work weekends & holidays on a rotational basis
  • Manage telephone calls professionally, efficiently, and with great communication skills
  • Process customer orders/changes/returns according to established policies and procedures
  • Work closely with team members to resolve customer disputes
  • Work with vendors to resolve potential quality/fulfillment issues
  • Provide Timely feedback to the sales team regarding service failures or customer concerns
  • Provide feedback and continual improvement to Sales/Service strategies
  • Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth
  • Other related duties as assigned
  1. Customer Relations
  2. Sales Service
  3. Problem Resolution
  4. Time Management
  5. Organization
Preferred Skills and Experience
  • Customer Sales and Service experience
  • Experience with general mechanical knowledge of Powersports (ATVs, Side by Sides, Snowmobiles) or Automotive Industry is preferred
  • Excellent written, oral, and interpersonal communication skills with an emphasis on phone communication
  • Experience with E-Commerce & E-Commerce platforms
  • Powersports expertise or Powersports parts & accessories knowledge
Benefits Information
  • Competitive Pay based on education & experience
  • Ongoing training, and career development opportunities
  • Competitive Health Insurance
  • Paid Holidays
  • Paid Time Off
  • Double Time Holiday Pay
  • Monthly Attendance Bonus
  • Employee discounts on parts & accessories
  • 401k with Guaranteed Employer contribution
  • 401k Profit Sharing
  • Cash Balance Pension Plan
  • Disability & Life Insurance